Are TAG products wild or farmed?
Does TAG sell both frozen and fresh seafood?
Yes. TAG sources both fresh and frozen seafood. Fresh product requires pre-order at this point of time.
Why are all your products all frozen? Are they even fresh?
The large majority of Alaskan seafood is immediately processed and frozen to maintain the highest quality. Alaskan seafood is harvested in very remote areas, so freezing is the best method to preserve the quality of the product for a global consumer base. For seafood, quality cannot be improved once a product leaves the water, it can only be maintained. Therefore, if you are not consuming seafood within a few days of harvest, it is best kept frozen to maintain the highest quality.
Are all items sold at TAG available year round?
Many of our products are harvested seasonally, fortunately because the product is maintained frozen it is available year round. If certain products are out of stock, our website will indicate such. If there is a particular product is currently unavailable, give us a call at our shop and we will let you know when we expect to receive our next shipment.
There is a strange marking on my fish! Can this be eaten?
It is fairly common with wild caught fish, especially salmon, to have some bruises and scar marks on the skin area. Such is the nature with Wild Caught fish, these markings are generally caused by net entanglements, a fish fight, or other natural cause. These fish are just as healthy as an unblemished fish, their road to being caught was just a bit more challenging. Enjoy.
Are TAG Products safe and free of contaminates
All of our products go through standard AVA procedures for importing seafood from other countries. For more information on Alaska’s clean marine habitats and Wild Caught fisheries click Here. Study results by the Alaska Department of Environmental Conservation shows that fish from Alaska are remarkably free of contaminants, and polychlorinated biphenyls (PCBs).
I read about the dangers about mercury levels in fishes, are your products safe?
Mercury, also known as Methylmercury is a heavy metal often present in certain species of seafood. Mercury levels are highest in long-lived predatory species (such as sharks and swordfish). Salmon, for example, has one of the lowest average Mercury levels for fish because it has a relatively short life span. Click Here and the on the cateogry on ‘Mercury’ for more infomation on Mercury levels in seafood.Are TAG products wild or farmed?
Is there a minimum order for delivery and how much is it per delivery?
We offer free delivery for orders of $200 and above. For all orders under $200 there will be a $20 delivery fee.
How do we confirm delivery time and date with online orders?
Once your order has been placed, we will receive an email notification. We will follow up with you via email or Whatsapp to verify your order total, and confirm delivery window. If we do not receive a follow up response via email we will reach out to you via phone.
What are your delivery days?
Wd deliver Monday to Saturday.
Delivery windows are: 8am – 2pm , 10am – 4pm
If you would like a particular time and day for your order to be sent, please write it in the remark section of your order.
We generally try to fulfill delivery orders within 1-2 business days, but this all depends on how many delivery windows are available at the time of your order.
We do our best to accommodate your requested delivery time slot so please ensure someone is available to receive your delivery.
Reschedule of Delivery
We understand plans change and will do our best to accommodate, however we request that you inform us of such before 5:45pm the day before your delivery at 6342 1266 or via Whatsapp at 9390 0745
If we do not receive advance notification and there is no one to receive your order on our attempted delivery during our agreed time-slot, an additional $10 fee will be charged for reschedule of delivery. Our driver will always attempt to contact you via the telephone number you have provided to us if there should be any issues.
What are your operating hours? Do you open on public holidays?
Our store is open Monday to Saturday (10am – 6pm) and Sunday (12nn – 5pm).
Aside from Christmas, New Year and Chinese New Year, we are often open on Public holidays,
However, do check Google Business for the latest business hours or if we are open or closed.
Alternatively, you can follow us on Social Media for updates regarding shop closings as we will release details in advance
How to reach TAG via public transport?
- Take a train to Kembangan MRT Station (East-West Line)
- Go out at Exit B towards Jalan Kembangan and follow the walkway past an open park.
- Cross the road to get to bus stop (Opp Kembangan Sation)
- Two Bus Options:
- Take Bus 42: Get off after 10 stops (Bef Frankel Ave)
- Take Bus 135: Get off after 4 stops (Aft Siglap Drive) [Or when you see the caltex petrol station]
Where do I park when visiting the TAG store
You can choose to park along the road side near our shop and throw your hazard lights one.
OR, there is an outdoor carpark along Siglap Plain that is just 2 minutes away from the shop
We are running late to get to the shop, do you close at 6pm sharp?
If you are heading to our shop but are concerned you may not make it before closing, please give us a call at 6342 1266 to let us know. We will do our best to accommodate and get you your seafood.
I placed an order but I am not sure if it was received by TAG
We will follow up with you upon receiving your order, generally within a few hours of your order being placed. If you have not heard from us and want to confirm your order was received, feel free to
1. Call us @ 6342-1266
2. Whatsapp us @ 9390-0745
3. Email us at firstname.lastname@example.org to confirm
We generally are responsive and can get back to your query within an hour (especially on Whatsapp). However, if have left us a message outside our opening hours, we would only be able to respond the next day when we are open.
Kindly note that our opening hours are Mon – Sat: 10am – 6pm l Sun: 12nn – 5pm
Help! I entered my information wrongly! What should I do?
Do give us a call at 6342-1266 or Whatsapp us @ 9390-0745 so that we can update your particulars .
I placed an order but I selected the wrong product. What should I do?
Give Team TAG a call at 6342-1266, Whatsapp us @ 9390-0745 or drop us an email at email@example.com .
When I placed my order, the total quote was $210, why is the cost different in the confirmation email I received?
Due to the actual weight of the seafood, total costs can be slightly different than indicated when you submit your order. We do our best to get your order to as close to the amount ordered as possible.
There was no payment option online, how do I pay for my order?
After receiving your order, we will send you an email with total cost and payment method options. For home deliveries we accept cash, check or PayNow/wire transfer as payment options.
Can I cancel my order, if so, do fees apply?
Yes, you may cancel your order and no fees apply. However, do let us know early by contacting us via:
1. Whatsapp – 9390 0745
2. Phone Call – 6342 1266
3. Email – firstname.lastname@example.org
I did not enjoy the product I received, do you offer refunds/returns?
Do drop us an email at email@example.com stating the problems of the products received, Whatsapp us at 9390 0745 or call us at 6342 1266 so we can take care of any product-related concerns.
How long can I keep your products for?
In your home freezer, our recommended storage up to 6 months. If you have thawed your fish, we recommend that you eat it as soon as the quality of the fish may be hindered if left in the fridge too long. We would recommend no longer than 3 days.
How should I thaw my seafood?
We recommend that you place the seafood to thaw overnight in the refrigerator. When thawing, place the packaged seafood on a plate or shallow pan for the water that would form after thawing. Let the product thaw for 8 – 10 hours (or longer for larger fillets as they take a longer time to thaw). Do not rush the process of thawing the seafood by putting it in warm water as it can hinder the flavour and texture of the fish.
I forgot to thaw the fish overnight for dinner tonight! Is there any other way to eat the fish?
Yes! You can actually cook your seafood while is frozen. Click here to find out more on the methods to Cook-It-Frozen! Alternatively, you can defrost the seafood under running water which will expedite the thawing process.
What is ‘sustainable seafood’ and why is it so important?
Sustainable seafood is whereby wild-seafood are harvested without harm to its population, habitat or to any other species in its ecosystem. By protecting the fisheries and ecosystem, productivity is ensured so that future generations will be able to enjoy the same variety of great seafood that we eat today.
Read up more about Sustainability seafood and Alaska Seafood here.
How is TAG being a responsible and sustainable buyer?
Many of the members of Team TAG are from Alaska and have spent seasons working on fishing and/or crab boats, so we have a deep understanding of Alaska’s commitment to sustainable fisheries. By committing to Alaskan product, we can proudly guarantee our customers that they are receiving a Wild Caught, sustainable, and delicious product. Aside from our Alaskan product, we do our best to source products regionally from other Wild Caught fisheries.
Wild and Pure
Alaska is thousands of miles away from large sources of pollution that can contaminate the human food supply in other parts of the world. These distances, combined with the earth’s patterns of circulation of water and air, help to ensure that Alaska’s own waters are among the cleanest in the world.
Alaska’s human population density is among the lowest of any in the United States, and lower than most places in the world. Alaska has little heavy industry, and has strict regulations governing development activities, such as road building, mining, logging, and sewage treatment. The State of Alaska Department of Environmental Conservation (ADEC) has a regulatory section dealing specifically with water quality. Water discharges, such as sewage and other potential pollutants, are closely regulated to ensure high water quality. In addition, ADFG requires prior approval for any in-stream construction activities in Alaska’s salmon streams through the authority of the Alaska statutes known as the “Anadromous Fish Act” (Alaska Statute 16.05.870). Alaska also has a Forest Practices Act requiring buffer zones from logging along salmon streams to prevent erosion and protect spawning and rearing habitat. Clean marine habitats produce pure seafood products.
Alaska’s marine habitats are extremely clean, and Alaska’s seafood is pure and remarkably free of contamination by pesticides, petroleum derivatives, PCBs, metals, and bacteria.
You may find out more about Alaska Seafood here.
Omega 3's : An Ounce of Prevention and a Pound of Cure
Alaska Salmon is super-rich in Omega 3 oils. In addition to what scientists have known for years about Omega 3’s heart-healthy benefits, current research is uncovering a host of new preventive and curative
Omega 3 attributes.
THE HEART OF THE OMEGA 3 STORY
Science has discovered that the type of dietary fat (monosaturated, saturated, polyunsaturated) we consume alters the production of an important group of biological compounds known as eicosanoids. These compounds affect blood pressure, blood clotting, inflammation, immune function and coronary spasms. Omega 3 oils produce a series of eicosanoids that have been shown to decrease the risk for heart disease,
inflammatory processes and certain cancers. Omega 3’s provide additional heart-healthy benefits by:
-Improving the pattern of blood lipids
-Decreasing blood clotting factors
-Increasing beneficial relaxation in larger arteries and blood vessels
-Decreasing inflammatory processes in blood vessels
Many modern diets aren’t high enough in omega 3 oils to realize optimum health benefits. However, simply including seafood in the diet two to four times a week, most people can improve their health. Alaska Salmon is one of the cold water seafoods particularly high in these “good fats.”
Sockeye salmon has the highest amount of omega 3 of any fish: about 2.7 grams per 100 gram portion.
MORE GOOD NEWS ABOUT OMEGA 3
The Omega 3 oils found in certain types of seafood, especially Alaska Salmon, have also been linked to improvements in or prevention of certain kinds of cancer, ulcerative colitis, psoriasis, arthritis, asthma,
certain kinds of mental illness, depression and lupus erythematosus.
WHAT THE EXPERTS SAY ABOUT OMEGA 3
A early study of 1,800 Western Electric Workers that began in 1957 showed that regular meals of fish lowered the overall risk of heart disease by 38% and of heart attack by 60% compared to men who ate red meat. “Fish Consumption and the 30-year Risk of Fatal Myocardial Infarction,” by Martha L Daviglus, M.D., Ph. D., Jeremiah Stamler, M.D., Anthony J. Orencia, M.D., Ph.D., et al, printed in The New England Journal of
Medicine 3361046-1053 (April 10, 1997)
“One of the ways that the consumption of Omega-3 fatty acids reduce the risk of heart attack is by increasing the levels of these fatty acids in blood cell membranes which reduces the clumping of blood platelets and also coronary spasm. …modest amounts of n-3 fatty acids from seafood may reduce vulnerability to ventricular fibrillation and, thereby, reduce the risk of coronary heart disease mortality.”
David S. Siscovick, M.D., Ph.D., from University of Washington in Seattle, American Medical Association News Release, Oct. 31, 1995
Researchers at Brigham and Women’s Hospital in Boston studied 11 years worth of data on the dietary habits and health of 20,551 male physicians, aged 40-84 years, found that those who ate seafood containing the n-3 fatty acid at least once a week had a 52% lower risk of sudden cardiac death compared to those who ate fish less than once a month.
Omega-3s inhibit the formation of blood clots. This is important because most heart attacks result when blood clots get stuck together in the blood vessels leading too ht heart. They may prevent heartbeat abnormalities, thereby protecting against sudden cardiac arrest, a major cause of death from heart disease.They lower very high levels of triglycerides, a type of fat in the blood which, when elevated, increases the
risk of heart attacks. They may retard the growth of plaques that narrow arteries leading to the heart. “To achieve the wonderful benefit, all we have to do is have two seafood meals per week. I clearly tell people to eat fish and shellfish regularly to lower the risk of heart disease. There is compelling evidence to say that seafood-eating will benefit you so much.”
Penny Kris-Ethert, Ph.D., heart disease researcher, Pennsylvania State University
Reducing Hypertension and Blood Pressure
In a study by investigators at University of Western Australia in Perth found that either a less fat diet or more fish diet reduced blood pressure. A combination of the two produces even more reductions. (Hypertension, Oct. 1998). Individuals taking medication to control hypertension may be able to reduce or halt drug therapy by making lifestyle and dietary changes, advises U.S. expert Thomas Pickering, M.D., Professor of Medicine at New York Presbyterian Hospital. He also says if you have normal blood pressure, three to four fish meals a week may protect you from hypertension.
Eating broiled or baked fish can lower your risk of rheumatoid arthritis. “Consumption of broiled or baked fish, but not of other types of fish, was associated with a decreased risk of rheumatoid arthritis.” Diet and Rheumatoid Arthritis in Women A Possible Protective Effect of Fish Consumption” by Jean Shapiro,
Thomas D. Koepsell, Lynda F. Voigt, et al, Epidemiology, 1996; 7:256-263
“The oils in certain fish contain ‘friendly’ polyunsaturated fats called the omega-3 fatty acids. Add fish oils to the diet, and scientists can measure a very significant drop in one of the most inflammatory immune substances – leukotriene B4,” Joel Kremer, M.D., head of rheumatology at Albany Medical College, New York, in “Prevention,” November 1996
“In three months, the high omega-3 group started to feel less pain. By years end most had a stronger grip and nearly had were able to decrease levels of non-steroidal anti-inflammatory drugs. (“Arthritis and Rheumatism,” June, 1994)”Prevention,” Nov. 1996
“Children who eat fish more than once a week have a third the risk of AHR [airway hyper-responsiveness or asthma] of children who do not eat fish regularly. …These data suggest that the consumption of oily fish may protect against asthma in childhood.”Consumption of oily fish and childhood asthma risk” by Linda Hodge, Cheryl M. Salome, Jennifer K. Peat,
Michelle M. Haby, et al, published in The Medical Journal of Australia 1996; 164 137-140.
“The anti-inflammatory effects of omega-3 fatty acid may have some usefulness in modulating chronic lung diseases. …The putative ability of omega-3 fatty acids to improve blood rheology would be beneficial in a number of chronic lung diseases. In such conditions, further clinical studies of omega-3 fatty acids are warrant”
Find our more about Omega 3 and Alaska Seafood here.
1) Our aim is to give you top quality fish. We hate making compromises. We do not aim to be cheap. We aim to be the best.
2) The majority of our fish is frozen. Selling fresh fish requires too many compromises. However, we do take great care to ensure our fish is very fresh at the point of freezing. We defy you to be able to tell the difference between our frozen fish and fresh fish, when it is cooked and on the plate.
3) We freeze better than you can. Home freezing is SLOW freezing – that’s bad for your eating experience. Each fillet, steak or prawn you buy from us is frozen individually.
4) We focus on superior grades, for instance thick fillets from large fish, large king crab legs without ice or added water. In fish, size matters: we will always tell you the size of the fish you are buying.
5) We want to be best for service as well as best for product. Fish is very perishable, so deliveries must arrive at the right place and on time. We take a lot of care to make sure your order arrives in perfect condition.
6) Keeping frozen fish frozen en route to you is expensive. Thermo-proof packaging, ice gel, one day delivery and insurance against inevitable mishaps… these add up to about S$30.
7) We have the widest range of Alaskan fish in Singapore – over 40 items. This includes many spectacular items which you simply cannot obtain from anywhere else. Check out our whole cooked king crab! Try our marvellous smoked salmon!
8) We are not perfect and we get things wrong. When we do, we are keen to put things right.
9) Because our standards are so high, we can offer you a no quibble guarantee: If you are unhappy, we will refund or replace. You only need to ask.
10) We really like your feedback and questions. We welcome callers and you’ll get straight through to a really nice person at 6342-1266.
OUR PHILOSOPHY IN A CRABSHELL
To supply you with outstanding fish
To be a pleasure to deal with
Inevitably we will fall short of these standards from time to time, but they are what we are aiming for.
When we lapse, we will – so far as possible – make proper amends.
Providing this service means that we will never be the cheapest source of fish.
We don’t want to be cheap. We want to be the best.
Some of our customers have been buying fish from us since day one.
Many have spent over S$10,000 with us.
Thank you! – We must be doing something right.